Returns & Exchanges
At Skullcandy, we want you to be 100% satisfied with your audio experience, which is why we offer a 30-day money-back guarantee on all products purchased directly from our website. If your gear doesn't meet your expectations, you can return it for a full refund or exchange it for a different model within the eligibility period.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to start the process and select the items you wish to send back.
Print Your Shipping Label
Once your request is approved, we will provide a prepaid shipping label via email to ensure your gear is tracked and protected during transit.
Pack Your Gear
Securely place your headphones or earbuds in their original packaging, including all cables and accessories, and attach the printed shipping label to the outside of the box.
Receive Your Refund
After our warehouse receives and inspects your returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing